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Privacy Policy

Last Updated: June 19, 2025

1

Introduction

At Carwa, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read and understood this Policy.

Note: This Privacy Policy applies to all services offered by Carwa, including our website, mobile applications, and related services.

2

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Contact information (name, email address, phone number)
  • Account credentials (username and password)
  • Profile information (profile picture, preferences)
  • Payment and financial information
  • Vehicle information (for listings and transactions)
  • Communication records with our team or other users

Automatically Collected Information

When you access or use our services, we may automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, clicks)
  • Location information
  • Cookies and similar tracking technologies
3

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and improving our services
  • Processing transactions and facilitating auctions
  • Communicating with you about our services
  • Personalizing your experience on our platform
  • Analyzing usage patterns and trends
  • Preventing fraud and enhancing security
  • Complying with legal obligations

Important: We process your information only for the purposes stated in this Privacy Policy and as permitted by applicable law.

4

Information Sharing

We may share your information with:

  • Other users as necessary to facilitate transactions
  • Service providers and business partners who assist us
  • Legal authorities when required by law
  • Affiliated companies within our corporate family

We do not sell your personal information to third parties for marketing purposes.

5

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Security Measures We Implement:

  • Encryption of sensitive data
  • Secure authentication protocols
  • Regular security assessments
  • Access controls and restrictions
6

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to Access - You can request a copy of your personal information
  • Right to Rectification - You can request correction of inaccurate or incomplete data
  • Right to Erasure - You can request deletion of your personal information
  • Right to Object - You can restrict or object to processing
  • Data Portability - You can request transfer of your data
  • Right to Withdraw Consent - You can withdraw your consent at any time

To exercise these rights, please contact us using the information provided at the end of this Policy.

7

Cookies Policy

We use cookies and similar tracking technologies to collect information about your browsing activities and to improve your experience on our platform.

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, some parts of our services may not function properly without cookies.

Types of cookies we use:

  • EssentialRequired for basic functionality of the website
  • FunctionalEnable personalized features and preferences
  • AnalyticsHelp us improve our website by collecting usage information
  • MarketingUsed to deliver relevant ads and track campaign effectiveness
8

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Important: If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [email protected].

9

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Address: 36, Marrakech Street, Umm Ramool, Dubai

Phone: +971 4 XXX XXXX

Acknowledgment

By using Carwa services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy works alongside our Terms of Use, which you should also review.

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